Below is a list of the most frequently asked questions by Application users. If you didn’t find an answer to your question among them, contact the event organizer or Meeting Application support via Chat or by writing to support@meetingapplication.com.
Via the event Landing Page
You received the link to the Landing Page in an e-mail from the event organizer. If you don’t see the message, check your SPAM folder. If the message didn’t arrive, contact the event organizer or our support.
Via the mobile App
Download the mobile App to your phone according to the instructions shown at the very bottom of the Landing Page of the event you want to join.
As a logged-out user, to change your password, go to the login screen and click on Forgot your password? Then enter your email and send the message. Check your inbox and use the link in the email to change your password.
If you’re logged into the Mobile App, you can change your password by going to edit your profile. In the bottom menu of the app, choose the user icon, then go to settings by clicking the gear in the top right corner, and choose the Change password option. Enter your current password and the new password, then confirm the change. You’ll get an email confirming your new password.
To change your password, click the link sent by the event organizer and choose the Remind password option. You can also do this via our website.
If you are logged in to the event platform, go to your profile on the right side of the main menu. While in your profile, select the Change password button on the left side of the screen.
Editing the user profile is available after the user registers. After logging into the mobile app, click the user icon in the bottom right corner of the screen, then the gear icon in the top right corner, and select the Edit profile button from the list. The entered data should be confirmed using the Save button in the top right corner.
Editing the user profile is available after the user registers. After logging into the event website, you can edit your profile by selecting the user icon on the right side of the main menu. From the dropdown list, select the My profile button, and then Edit profile on the left side of the screen.
If you're trying to join an event and you see information that this event has limited access, it means that your email is not on the guest list or the organizer has restricted access with an individual code. Make sure you log in/register using the email you gave the event organizer, e.g. when buying the ticket. If you want to join a closed event, ask the organizer to share the access code with you.
If the problem still occurs, contact the event organizer directly.
If, based on the ticket you chose or the role you have at the event, you notice that you don’t have access to the related content, it may mean that you were given an incorrect Group Tag or you’re using an incorrect email address. Reach out to the organizer about this and give them the email address where the problem occurs.
If you were informed that such an invitation would be sent and you still haven’t received it, first check the SPAM section of your inbox. Also make sure you’re checking the mailbox of the same email address that was given to the event organizer. If everything matches and you’re using a company mailbox, the missing invitation may be due to it being blocked by the domain’s firewalls. Contact your company’s IT specialist and ask them to verify whether communication from the address hello@meetingapplication.com hasn’t been blocked.
If you see the message E-mail is already taken, it means your email is already in the database. Most likely you used it for another event that took place in the last few years. In this case, you need to use the password reset option, which is available in the mobile app and on the event website on the login screen.
The option to return a ticket is defined in the sales terms and conditions applicable to a given event.
This applies in particular to tickets bought for a company, for which an invoice has been issued.
You should address your refund request directly to the event organizer.
No. A personalised ticket assigned to a user cannot be transferred to another person.
The event admission ticket is sent as an attachment to an email, in PDF format, to the email address provided in step 2 of the purchase basket. The invoice, on the other hand, is sent to the buyer’s email address provided in step 3 on the website.
The ticket with the QR code is available in the Mobile App and on the event Landing Page after logging in with the email address provided in step 2 of the basket. If you made a mistake in the email address, contact the event organizer so they can verify what kind of error it is. Then the organizer has to contact their representative at Meeting Application directly.
Meeting Application Sp. z o.o. creates dedicated apps on behalf of clients (including Energy Expo, ITCorner, Conlea). User accounts created in these apps are stored in a shared database of the Meeting Application system. This means that deleting an account in one app will result in its deletion in all apps produced by Meeting Application Sp. z o.o.
To delete your account, follow these steps:
Log in to the app.
Go to profile settings (for example, by selecting the user icon and then the gear icon in the top right corner).
Select the “Delete profile” option and confirm that you want to delete your account.
After deleting the account, all profile data will be irreversibly removed from our system.
Don’t have access to the app?
If you don’t have access to the app (for example because you don’t have your login details or you uninstalled it), you can submit an account deletion request by contacting us at: support@meetingapplication.com
Additional information
After the account is completely deleted, it won’t be possible to restore any data.
You can find detailed information about the processing of personal data and how we handle data in our Privacy Policy: https://meetingapplication.com/polityka-prywatnosci/
If you have any questions or doubts, please contact the Meeting Application Sp. z o.o. team.
