Below is a list of the most frequently asked questions from App users. If you can’t find the answer to your question here, contact the event organizer or Meeting Application support via Chat or by writing to [email protected].
Via the event Landing Page
You received the link to the Landing Page in an email from the event organizer. If you don’t see the message, check your SPAM folder. If the message still hasn’t arrived, contact the event organizer or our support.
Via the Mobile App
Download the Mobile App to your phone following the instructions shown at the very bottom of the Landing Page of the event you want to join.
As a logged-out user, to change your password, go to the login screen and click on Forgot your password? Then enter your email and send the message. Go to your inbox and use the link in the email to change your password.
If you’re logged into the Mobile App, you can change your password by going to edit your profile. In the bottom menu of the app, choose the user icon, then go to settings by clicking the gear icon in the top right corner, and choose the Change password option. Enter your current password and the new password, then confirm the change. You’ll get an email confirming your new password.
To change your password, click the link sent by the event organizer and select the Remind password option. You can also do this through our website.
If you’re logged in to the event platform, go to your profile on the right side of the main menu. Once you’re in your profile, select the Change password button on the left side of the screen.
Editing the user profile is available after the user registers. After logging into the mobile app, tap the user icon in the bottom right corner of the screen, then the gear icon in the top right corner, and select the Edit profile button from the list. The data you enter should be confirmed with the Save button in the top right corner.
Editing the user profile is available after the user registers. After logging in to the event website, you can edit your profile by selecting the user icon on the right side of the main menu. From the dropdown list, choose the My profile button and then Edit profile on the left side of the screen.
If you're trying to join an event and you see information that this event has limited access, it means that your email is not on the guest list or the organizer has limited access with an individual code. Make sure that you log in/register using the email you gave to the event organizer, e.g. when buying the ticket. If you want to join a closed event, ask the organizer to give you the access code.
If the problem still occurs, contact the event organizer directly.
If, based on the ticket you chose or the role you have at the event, you notice that you don't have access to the related content, it may mean that you've been assigned the wrong Group Tag or you're using the wrong email address. Contact the organizer about this and give them the email address where the problem occurs.
If you were informed that such an invitation would be sent, but you still aren’t receiving it, first check the SPAM section of your inbox. Also make sure you’re checking the inbox of the same email address that was given to the event organizer. If everything matches and you’re using a corporate inbox, the missing invitation may be due to it being blocked by your domain’s firewalls. Contact your company’s IT specialist and ask them to verify whether communication from the address [email protected] hasn’t been blocked.
If the activation link has expired, use the “I don’t remember my password” button available on the login screen in the Mobile App or on the Landing Page and set a new password.
When clicking the activation link/password reset link, make sure you’re clicking the link from the newest message in the email thread. Older links become invalid as soon as a new one appears.
If you see the message E-mail is already taken it means that your email is already in the database. Most likely you provided it for another event that took place in the last few years. In this case you need to use the password reset option, which is available in the mobile app and on the event website on the login screen.
The possibility of returning a ticket is defined by the ticket sales rules that apply to a given event.
This applies in particular to tickets bought for a company, for which an invoice has been issued.
You should address your refund request directly to the event organizer.
No. A personalized ticket assigned to a user cannot be transferred to another person.
The event ticket is sent as an attachment to an email, in pdf format, to the email address provided in step 2 of the purchase cart. The invoice, on the other hand, is sent to the buyer's email address provided in step 3 on the website.
The ticket with a QR code is available in the Mobile App and on the event Landing Page after logging in with the email address provided in step 2 of the cart. If you made a mistake in your email address, contact the event organizer so they can verify the type of error. Then the organizer has to contact their Meeting Application account manager directly.
Meeting Application Sp. z o.o. creates custom apps commissioned by clients (including Energy Expo, ITCorner, Conlea). User accounts created in these apps are stored in a shared database of the Meeting Application system. This means that deleting an account in one app will result in its deletion in all apps produced by Meeting Application Sp. z o.o.
To delete your account, follow these steps:
Log in to the app.
Go to profile settings (e.g. by selecting the user icon and then the gear icon in the top right corner).
Select the “Delete profile” option and confirm that you want to delete the account.
After deleting the account, all profile data will be irreversibly removed from our system.
You don’t have access to the app?
If you don’t have access to the app (e.g. because you don’t have your login details or you uninstalled it), you can submit an account deletion request by contacting us at: [email protected]
Additional information
After completely deleting the account, it won’t be possible to restore any data.
You can find detailed information about the processing of personal data and how we handle data in our Privacy Policy: https://meetingapplication.com/polityka-prywatnosci/
If you have any questions or doubts, please contact the Meeting Application Sp. z o.o. team.
