---
title: "How can we help"
description: "and what should be reported to the event organizer"
url: https://help.meetingapplication.com/en/articles/9497454-how-can-we-help
collection: "Instruction of Meeting Application platform users"
updated: 2026-10-30
language: en
alternates: [pl]
---

# How can we help

and what should be reported to the event organizer

## When should you write to Meeting Application?

Feel free to reach out if:

-   you made a **typo** in your e-mail address while creating an account, for example during purchase
    
-   you're having issues with the **mobile app,**
    
-   the app doesn't open or shows errors,
    
-   you want to **delete your account and personal data** from the mobile app (not from the event you participated in).
    

📧 Write to us: **support@meetingapplication.com**

## About Meeting Application

### Meeting Application is technology for event organizers

We support event organizers by providing a **platform to manage events, attendees, and communication**.

  
We create solutions that make it easier to:

-   registration,
    
-   ticket sales,
    
-   communication with participants,
    
-   building mobile apps dedicated to events.
    

We are **a provider of technology and mobile apps**, not the event organizer.

* * *

## We are not the event organizer

Unfortunately, we can’t help with matters related to:

-   the course of the event,
    
-   the agenda,
    
-   accommodation,
    
-   tickets and payments,
    
-   returns, complaints,
    
-   participant support, including help with account activation or profile editing.
    

👉 In such cases **you should contact the organizer directly**.

📍 You'll find the organizer's contact details:

-   in the footer of the registration page (landing page),
    
-   in the event mobile app.
    

We are not responsible for content published on the event page or in the mobile app. The organizer is the data controller.

* * *

## Ticket Assignment

Tickets are **personalized** – assigned to the person whose data was provided during the purchase.

📩 After purchase, the ticket will be sent to the email address of the ticket owner given at registration.  
🧾 A VAT or personalized invoice will be sent to the payer whose email was given at step 3 of the checkout process.

➡ **The ticket cannot be transferred to another person after registration or purchase.**  
Please carefully and correctly enter your information during registration.

* * *

## Ticket Refunds

The refund rules are set by the **sales regulations set by the event organizer**.

Meeting Application:

-   **does not make decisions** about refunds,
    
-   **does not handle complaints** regarding payments,
    
-   **is not a party to the transaction** – for the participant, the party is always the **event organizer**.
    

### How do I request a refund?

1.  Contact **the event organizer directly.**  
    You can find the email address in the terms and conditions or on the event page.
    
2.  In your message, include:
    
    -   first and last name,
        
    -   transaction date,
        
    -   ticket type,
        
    -   payment ID.
        

**Have a great event with Meeting Application**