The Custom Emails module is the place where you can personalize and categorize emails sent to your event participants. You can set not just the text but also a welcome graphic, matched thematically to your event.
Types of emails in the âCustom Emailsâ module
This module lets you create custom emails, like:
Welcome email (new users) - an email sent to new users who arenât yet in the Meeting Application database or havenât activated their account by clicking the activation email.
Welcome email (registered users) - an email sent to users already in the Meeting Application database who have an active account, because theyâve joined an event on our platform before.
Quick login email - an email sent to users who don't remember their password and choose to log in using a Magic Link. The message contains a unique linkâwhen the user clicks it, they're automatically logged in to the system.
Event ticket email - a message sent to people who registered for your event by either buying a paid ticket or filling out a form to get a free entry pass.
Workshop ticket email - a message sent to people who, when buying a ticket, also got access to a workshop or training that's part of your event.
Assign ticket email - the system lets you sell tickets and add-ons that aren't assigned to anyone at first, so you can assign them later. This email is sent to folks who didn't provide the ticket holder's info when buying or afterward. An unassigned ticket doesn't let anyone into the event.
Vendor moderator's email - this message gets sent to users who have been given the vendor moderator status by the event organizer. You can find out more about the vendor moderator role in this article.
Invoice email - this message gets sent to participants who, while buying tickets, requested a personal invoice or a company invoice. The document gets sent as an email attachment.
Proforma invoice email - this message gets sent to participants who, during the purchase, chose to pay based on a proforma invoice.
Once the proforma is paid and the transfer is booked, the Organizer needs to confirm the received payment in the Panel and the User automatically gets an email with the final invoice matching the paid proforma (personal or company).
Registration completion email - sent to folks who started creating an account in the system before or were imported by an admin from another event, but never activated the account. This person needs to finish registering the account by clicking the activation link sent in this email.
Email for email address confirmation - sent to people who are going through the registration process and are at the last step, confirming their email address. When creating an account to join your event, this confirmation email can have a dedicated banner or content.
Emails for events with organizer approval required
The next three email types are only sent out for events where you can participate if the Organizer approves your request. If you donât want the competition sitting in your audience, pick the event option with Ticket reservation.
Email confirming the request to join - sent to participants who said they want to join the event. This email confirms that the registration went through just fine.
Email after the participation request is accepted - an email letting you know your request was accepted by the Organizer, letting you move on to payment (for events with paid tickets) or getting you a ticket for the event (for free events).
Email after participation request is rejected - an email letting you know that permission to join wasn't granted, so you can't get a ticket for the event.
The content for each email should be ready before publishing the event. The emails are sent automatically by the System depending on the User type or action, so make sure their content is set up before you start communicating.
How to add a selected "Custom Emails" message?
To start editing the email content and add an image for the banner, go to the "Manage" section and open the module "Custom emails". First, expand the list of emails and pick the type you're interested in.
To move on to editing the selected email type, check the 
ENABLE EDITING checkbox just below the dropdown list.
By default, for every email type, the sample content is set in Polish and English. If you want system emails to be sent in just one language, remove part of the text or replace it with your own.
Remember, after adding another language layer to the app, the content in the "Custom Emails" module isn't translated automatically â before publishing your event, make sure the emails look the way you expect.
All email communication is done in the same language for everyone â no matter how many language layers you add, what language the app is set to, or the phone/computer settings of the participant. If you want to send emails in different languages, you need to translate the same text and put all versions one below another in the editing window.
Snippets in system emails
Our system lets you pull some info from the database so your email content can be personalized.
For example, {{event_title}} in the subject of a system email will automatically pull the event name entered in the panel under the BASIC INFO tab.
The snippet {{user_first_name}} stands for the participantâs first name, pulled straight from the userâs profile.
Content Editor
Feel free to edit your emails however you want so they match your audience and the vibe of your event.
Choose the type of message, you want to edit
Click
and unlock editingAdjust the email subject so itâs in line with your messaging style.
At the top bar, youâll find tools that let you adjust your message to match your eventâs tone of voice. Personalized communication or popping in interactive links? No problem! 
Pick a heading
And format your email copy any way you like with basic tools like: bold, italics, underline, text color and highlight, alignment, bulleted or numbered lists.
Add any image in png, jpg, jpeg, bmp, or webp format.
Insert any link into your text or use snippets, like the recipient's name.
Do you want an interactive CTA button in your email so when someone clicks, they get taken to a specific page? Click 
and have fun changing the look, content, or position!
Pro tip: If you want to undo your latest changes, hit "ctrl + z" or UNDO at the bottom of the page. You can also clear your drafted email and reset it to default by clicking the RESTART button in the lower right corner. Restoring default content will also be possible after saving earlier
Adding an event banner
Upload a banner dedicated to your event, which will show up in the emails wherever it gets configured.
Add your chosen graphic and click save. In the email preview, check if this element looks the way you want.
How to check your drafted email content?
Below the editor, there's a window with a mail preview where all the changes you make are updated right away. Thanks to that, you can check if the stuff you edit in the email matches what you want. If you've made changes and you see them in the preview, click SAVE.
In the next step, you can send a test email to see exactly how the message will look in the recipient's inbox. To send that email, go to the top of the panel and click SEND TEST EMAIL - the message will be sent to the Event Administrator's email address.
WARNING!
Just remember, if you add an image to your email's content, it might get blocked by the personal settings of email clients used by the event participants 
Have a great event with Meeting Application!