The Custom Emails module is where you can personalize and categorize the emails sent to your event participants. You can set not only the text but also the welcome graphic, thematically matched to your event.
This module lets you create custom emails such as:
Welcome email (new users) - an email sent to new users who aren't in the Meeting Application database or/and haven't activated their account yet by clicking the activation email.
Welcome email (registered users) - an email sent to users who are already in the Meeting Application database and have an active account because they participated in an event organized on our platform before.
Quick login email - an email sent to users who can't remember their password and decide to use the Magic Link login option. In the message sent, the user gets a unique link that, when clicked, logs them into the system automatically.
Event ticket email - a message sent to participants who registered for your event by buying a paid ticket or filling out a form and getting a free pass.
Workshop ticket email - a message sent to people who, by buying a ticket, also got access to a workshop or training happening as part of your event.
Email for assigning items - the system lets you sell tickets and add-ons without names, which can be assigned later. This email is sent to participants who didnât provide the holderâs details when buying or after. An unassigned ticket doesnât allow entry to the event.
Exhibitor moderator email - a message sent to users who have been given the exhibitor moderator status by the event organizer. Learn more about the exhibitor moderator role in this article.
Invoice email - a message sent to participants who, during ticket purchase, requested an invoice for themselves or their company. The document is sent as an email attachment.
Proforma invoice email - a message sent to participants who chose to pay by proforma invoice at the purchase stage.
After paying the proforma and the payment is posted, the Organizer must confirm the received payment in the Panel, and the User automatically gets an email with the correct invoice for the paid proforma (personal or for a company).
Registration-ending email - sent to people who started creating an account in the system in the past or were imported into it by the admin of another event, but never activated their account. This person must complete account registration by clicking on the activation link sent in this email message.
Email with email address confirmation - sent to people who are going through the registration process and are at the last step, which is confirming their email address. When registering an account to join an event youâre organizing, this confirmation email can have a dedicated banner or content.
The next three types of emails are only sent for events where joining is possible only after the Organizer approves the request. If you donât want the competition sitting in the audienceâchoose the event option with Ticket Reservation.
Email confirming request to participate - sent to participants who expressed a wish to take part in the event. This is a mail confirming that the application process went correctly.
Email after accepting the participation request - an email informing that the request has been accepted by the Organizer, letting the participant go to payment (for events with paid tickets) or granting a ticket for the event (for free events).
Email after rejecting the participation request - an email letting you know that approval for participation was not granted, so the participant can't get a ticket for the event.
Email about changing the request status to rejected - an email sent automatically when the Administrator withdraws previously given approval.
Email about changing the request status to accepted - an email sent when the decision is changed from rejected to accepted.
Mailing is a key element in communication with event participants â whether the participant joins smoothly, downloads the app, and finds all the needed info depends on your message content and clarity.
Depending on the type of access you set in the event (e.g. open event, ticketed event, whitelist event), the login or join path to the app and on the landing page will be different. Learn more about types of access from THIS ARTICLE.
If you're organizing an event with access only from the list, for which you import participants manually, in the welcome email for new or registered users, make sure to indicate that joining the app and event page is only possible by logging in with the email address to which the invitation was just sent. You can explain that the more difficult access path is for security and keeping the event's environment closed.
The default welcome email for new users doesn't have a button to download the app (just the button to activate the account), but nothing stops you from adding such a button in the welcome mail. Remember, you can use the âDownload the appâ module available for free in the Landing Page configurator 
LINK TO ARTICLE.
For open events but with limited access to ticket sales (e.g. tickets visible by group), you also need to clearly ask participants to log in to the website to see available purchase options.
A well-designed mailing isnât just a technical message â itâs a how-to guide that walks the participant through step by step. Without this, people are left on their own, having to guess what to do and how to get a ticket or access to the event. Thatâs why itâs so important every e-mail explains clearly what to do next, why, and how.
To start editing the e-mail content and add a banner graphic file, in the "Manage" section go to the "Custom Emails" module. First, expand the list of e-mails and pick the type youâre interested in.
To go to editing the selected e-mail type, check the checkbox 
START EDITING located just below the drop-down list.
Our system lets you pull some information from the database, so the email content is personalized.
An example is {{event_title}} in the system email subject, which will automatically pull the event name entered in the panel under BASIC INFORMATION.
The {{user_first_name}} snippet is for the participant's name the message is being sent to, taken from the user profile.
Edit the email content however you like so it fits your audience and the vibe of your event.
Choose the type of message, you want to edit
Click and unlock the ability to make changes
Adjust the email title so it's in line with the communication concept.
On the top bar, you'll find tools that'll help you adjust the message to your event's tone of voice. Personalized communication or adding interactive links won't be a problem! 
Pick a header
and freely format your email copy using basic tools like: bold, italics, underline, text color and highlight, alignment, bulleted or numbered list.
Add any image in png, jpg, jpeg, bmp, or webp format.
Insert any link in the text or use snippets, e.g. the recipient's name.
Want an interactive CTA button in your email so when clicked the participant gets redirected to a specific page? Click 
and have fun changing the look, content, or position!
Pro tip: If you want to undo your last changes, click "ctrl + z" or UNDO at the bottom of the page. You can also remove the content of your draft email and reset it to default settings by clicking the RESTART button in the lower right corner. Youâll also be able to restore the default content after you save it first
Upload a banner for your event, and itâll be shown in the emails anywhere itâs set up.
Add your chosen artwork and click save. In the email preview, check if this element shows up the way you want.
Youâll find an email preview window below the editor, where all your changes show up instantly. This lets you check if the content youâve edited matches what you want. If you made changes and you see them in the email preview, click SAVE.
In the next step, you can send a test email to check exactly how the message will look in the recipient's inbox. To send such an email, go to the top of the panel and click SEND TEST EMAIL - the message will be sent to the Administrator's event email address.
WARNING!
Remember, when you add an image to your email content, it might be blocked by the individual settings of the email programs used by the event participants 
To manually send a welcome email to Participants, go to the MANAGE â USERS tab and select the people to whom the invitation email should be sent.
Then click the three dots at the bottom of the page and SEND INVITATION.
Have a successful event with Meeting Application!
