The Custom Emails module is where you can personalize the emails sent to participants of your event. You can set not only the text but also a welcome graphic, thematically tailored to your event.
Types of emails in the Custom Emails
This module allows you to create custom emails, such as:
Welcome Email (new users) - an email sent to new users who were not previously in the Meeting Application database and have not yet activated their account.
Welcome Email (registered users) - an email sent to users who are already in the Meeting Application database and have an active account because they participated in another event.
Ticket Email - a message sent to participants who have obtained a free or paid ticket to your event.
Exhibitor Moderator Email - a message sent to users who have been granted exhibitor moderator status by the event organizer. Learn more about the exhibitor moderator function from this article.
Invoice Email - a message sent to participants who requested an invoice at the ticket purchase stage.
Quick Login Email - an email with a button containing a login link that temporarily replaces the need to enter a password during login.
The content of each type of email should be prepared before starting the event distribution, as they are sent automatically by the System Meeting Application depending on the type of user or action taken. When importing a list of participants, you may not know how many of them will be completely new to the system, and who have already logged in with this email address in our system.Your callout text goes here...
How to add a selected message Custom Emails?
To start editing an email, in the Manage section, go to the Custom Emails module and expand the list of email types, then select the type you are interested in:
Then check the Enable Editing checkbox, under the dropdown list, to proceed to edit the selected type of email.
ATTENTION!
By default, in each type of email, the sample title and content are set in English. After changing the application language, the content in the Custom Emails module is not translated automatically. The content of each message should be written in the selected event language. All email communication is conducted in one language for all users, regardless of the number of language layers and the selected application language. To send an email in all languages used during the event, the same text should be entered in different languages in the email content.
You can use sample content and translate it into your chosen language or add your own text, tailored to the nature of the event and the target group of participants.
Emails will be sent to users automatically when they perform a specific action, such as registering for the MA System or purchasing a ticket.
How to edit the message content?
To create individual message content sent to participants, you can edit the ready-made email content or create your own in the Create a custom email section. The email subject is filled in automatically, but it is worth paying attention to personalize it for the participants of your event. Below the title, there is a window for editing the main content. Here, as an administrator, you have the freedom to customize the email content - from text to adding images or active links in the form of buttons. Personalization of the greeting is also possible. You can choose whether the message content will start with the first name, first and last name, or another form of address to the participant. You can select this form from a drop-down list, and the system will replace it by pulling the appropriate data from the database:
In the email content, you can also add a dedicated CTA button, which, when clicked, will redirect the participant to a selected link. You can edit its appearance, content, and position by clicking the icon (+). After creating the button, you can move it to a different height using the mouse.
PRO TIP
If you want to undo the most recent changes, click the Undo button. You can also delete the prepared email content and restore it to its pre-edit state by clicking the Restart button.
How to check the written email?
Below the editor, there is a window with an email preview where all changes made are updated in real-time. This allows you to check if the content of the email you are editing meets the requirements. If you have made changes and see the content correctly in the email preview, click Save. In the next step, we recommend sending a test email to see exactly how the final message will look in the email program. To send such an email, go to the top of the panel and click Send test email - the message will be sent to the email address used to log into the Admin Panel:
ATTENTION!
Remember that when adding graphics to the content of an email, it may be blocked by the individual settings of the email programs used by event participants.
Have a successful event with Meeting Application!