An exhibitor moderator is someone who the event admin gives permission to update the company profile on their own. This way, company reps can update their own company cards in the mobile app and on the event Landing Page.
For the organizer, it means they don’t have to collect and enter all the data for all exhibitors – they just approve changes submitted by moderators.
To assign a moderator:
Make sure you have added the Exhibitors component.
Add the Exhibitor Moderator / coupons component and choose the user group for whom it should be visible.
Create company profiles that should appear in the app and on the event website (company name is enough).
Go to the Manage > Users panel.
Pick an existing user from the list (who joined by themselves or was imported from a CSV), or click the “person” icon to add a new person to your event.
Make sure that this person has the same user group as the one assigned to the Exhibitor Moderator / coupons
Give permissions:
click the three dots icon next to the selected user,
choose the Add exhibitors to moderation option,
from the dropdown, indicate which company you want this person to moderate.
Save – the moderator will get an automatic invite with a link to your event Landing Page by email.
The “Exhibitor Moderator” module after being added in the admin panel doesn't have a user group assigned by default. To add a user group to the component, click the three dots next to the module in the CREATE → CONTENT tab, and then assign the selected user groups.
The same user groups need to be assigned to exhibitor moderators so the feature will be visible for them in the App (coupon management) and on the Landing Page (profile moderation). We recommend adding a user group to the moderators already while importing the CSV file. Thanks to this:
in the mobile app they'll see the module Moderation and scanning,
on the Landing Page there will be an option to edit the company profile.
Without this step the feature won’t work correctly.
Before sending the invitation, you can adjust the email content in the MANAGE → CUSTOM EMAILS tab. It's worth mentioning there what info should be filled out in the company profile. Learn more about system emails in THIS ARTICLE.
Email snippet for contacting the organizer: {{event_email}}
The moderator gets an email inviting them to add content.
The email includes a button that takes you straight to the event page.
To get started, sign in with the account linked to the email address where the invitation was sent.
Click the button in the email.
Log in with the email address where you got the invite.
Click your avatar in the top right corner of the page.
Select the My company tab.
Click Manage next to the company name whose details you want to edit.
A moderator only has access to their own company profile and can edit:
company name,
industry / business scope,
description,
logo and banner,
exhibitor tags (from the list created earlier by the admin),
links (website, social media, promo stuff, streaming),
contact info (email, phone),
extra downloadable materials,
photo gallery,
contact people (e.g. sales rep),
comment for the admin (extra info for approving the content).
submit your completed content for organizer's approval by clicking the SAVE button at the bottom of the page.
After you confirm the content you entered, you'll be taken to the screen with that company's profile changelog. Here, you can edit the content you entered, see the note left for the System Administrator, check the date of the last update, and you can also delete the data you put in.
Every change sent by a moderator gets the status Pending.
Go to the admin panel, to the CREATE tab, module Exhibitors > Changes.
Click the three dots → Show changes, to see the details.
Modified items are highlighted to make reviewing easier.
At the bottom of the page, click Accept, so the content appears in the app and on the page.
Thanks to this process, the admin stays in full control over publishing, while also not having to input data manually.
After you review the content, you can approve or reject the submission.
after clicking APPROVE the content will automatically show up on the event page and in the mobile app.
you'll find approved content in the APPROVED tab
When you reject a submission, remember to leave a note for the Moderator explaining your reasons.
When the Moderator opens the Landing Page → Manage company profile, they'll see what needs fixing and will be able to update the info as needed.
In the mobile app and on the event page, the participant will see:
a completed company profile,
contact details,
downloadable materials and links,
a photo gallery,
people representing the booth.
You can find out more about how the module looks in THIS ARTICLE.
The exhibitor's moderator, besides being able to edit the company profile on the Landing Page, can also manage coupons assigned to their company.
You can find detailed instructions in THIS ARTICLE.
The exhibitor moderator feature lets the organizer get some relief from working on company profiles and makes communication easier. Exhibitors take care of their business details themselves, and the admin has just one job – approve the changes.
